Return Policy

We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. At Revaais, all products can be returned within 14 days of purchase.

Process

To initiate a return, please contact our customer support team at support@revaais.com. Provide your order number and details about the product. Alternatively, you can place the return request through your account.

Return Guidelines

• Your address and the item must be eligible for return.
• If pickup is not available, a Self-Return option will be provided.
• Refunds will be issued to your original payment method or the payment method you choose.
• For Pay on Delivery orders, refunds will be processed to your bank account.

Condition of Items for Return

A delivery agent will examine and pick the order. The item can be rejected if:

• It’s physically damaged or is in a non-returnable state.
• The product differs from the original item delivered.
• The container’s seal is broken (for grocery items).

Refund

The refund will be initiated within 24 hours of receiving the returned order and may take 4-7 days to reflect in your account. No additional charges are imposed on cancellations and returns. If the refund doesn't appear, please contact customer service for assistance.

Cancellation Policy

Customers may cancel orders at any stage. If the order hasn’t shipped, we will instantly initiate a refund. If already shipped, the refund will be initiated once the item is back at the warehouse. No additional information is needed for cancellations. If you receive a damaged item, you can cancel on the spot, and we will initiate the refund process.

Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable.

Contact Information

For any further questions, contact us at support@revaais.com.

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